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People are at the heart of everything we do and so we believe that these connections must start from within. That is why working at 365 online betting Trade will give you unique insights into how a Fintech firm operates. We believe in empowering our team members to think change and initiate change with the aim to create the new norm.

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The incumbent is responsible in data mining and data analysis to discover insights that helps company identify areas of improvement and seize new opportunities in terms of acquisition and trading. Also, this role will assist in creating educational content around digital trading and support marketing activities such as hosting educational webinars, and campaigns.

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    Marketing Intelligence

      

    • Perform daily reporting based on available data. i.e. daily business report (account opening, flash reports, revenue reports etc.), daily trading report and ad-hoc reports
    • Liaise with BA team to ensure SQL data extraction is accurate.
    • Liaise with IT team to monitor the progress of business requirements requested by marketing team and customer service team.
    • Execute UAT check before implementation of new business requirement
    • Prepare database for communication
    • Prepare post communication reports to track effectiveness
    • Analyze data and discover insightful information on the customer, such as trend and performance for planning of any future promotion or campaigns.  
        

      

    Education

    • Identify customers’ needs and gaps in our educational content and recommend new topics
    • Write clear marketing copy to educate and promote digital trading
    • Use SEO, videos, webpages, webinars, social media, EDMs, etc to share content.
    • Upload new content to our communication platforms. Update content as needed
    • Coordinate with creative to illustrate articles and ensure brand consistency
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      • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Marketing/ Economics/ Communication/ Business or equivalent.
      • At least 2-3 year(s) of working experience in the related field is required for this position.
      • Strong data analytics and written communication skill.
      • Strong understanding of current marketing and event concepts, strategy and best practice.
      • Strong knowledge in PowerPoint, Excel and SQL is a must.
      • A team player, digital savvy, creative and out-going personality.
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        • Experience in ecommerce, email marketing, and social media
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          The incumbent will lead development unit/modules, analyse the business requirements, translate into development tasks, plan out delivery timeline and the required resources. The incumbent will also support the ongoing production system, identify the root cause and provide solution.  

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            • Day-to-day management and administration of existing production and non-production database environments; production support, and management of associated system components.
              

              

            • Perform database design, modification, development, security, backup, tuning, optimizing, scaling and maintenance activities all server instances and databases.
              

              

              

            • Analyze and resolve application performance issues in coordination with customers and other technical administrators/leads.
              

              

              

              

            • Develop, plan and establish database performance baselines. Monitor performance trends to identify and correct problems.
              
            • Ensuring integration of SOW requirements and project plans between major project activities.
              

              

            • Document processes, procedures and ensure compliance with the organisation and partner database standards, practices and methodologies
              

              

              

            • Ensure database high-availability as a component of the larger BC/DR plan
              

              

            • Design, implement and support database backup, recovery systems, database migration and archiving systems and procedures.
              

              

            • Implements database security infrastructure and manages user access accounts.
              

              

              

            • Plans, installs and tests software upgrades and patches.
              

              

              

            • Write and optimize tSQL – queries, views, stored procedures and functions
              

              

              

            • Build and support SSIS jobs for process and data flow automation
              

              

              

            • Support and continue to build out the corporate data warehouse

              

              

            • Support and continue to develop business intelligence capabilities: SQL Reporting Services and Crystal reports
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              • In-depth experience in more than one database stack. Predominately, SQL Server, Oracle and PostgreSQL.
                

                

                

                

              • Knowledge of UNIX/Linux/Windows operating system internals including familiarity with shell scripting.
                

                

                

                

                

              • Knowledge of database Backup/Recovery techniques including database clustering techniques
                

                

                

                

                

                

              • Experience in financial sector and a degree in BS/BA is required. 8+ years experience and supporting enterprise database applications, specifically all recent versions of MS SQL Server
                

                

                

                

                

                

                

              • Strong background with developing SQL scripts
                

                

                

                

                

                

                

                

              • Expert-level knowledge of supporting databases in a large decentralized financial services organization
                

                

                

                

                

                

                

                

                

              • Experience with high volume and/or ecommerce online platforms preferred
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                  Customer Support is the first contact point to customers. The job is to respond to customer enquiries and ensure assistance and guidance are provided to customers for smooth execution of orders or channelling customer queries to relevant team for follow up.  

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                    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
                      

                      

                      

                    • Responding promptly to customer inquiries.
                      

                      

                      

                      

                    • Communicating with customers through various channels.
                      

                      

                      

                      

                      

                    • Acknowledging and resolving customer complaints.
                      

                      

                    • Processing orders, forms, applications, and requests.
                      

                      

                      

                    • Keeping records of customer interactions, transactions, comments and complaints.
                      

                      

                      

                      

                    • Communicating and coordinating with colleagues as necessary.
                      

                      

                      

                    • Ensure customer satisfaction and provide professional customer support.
                      

                      

                      

                    • Participate in the marketing events if needed. 
                      

                      

                      

                      

                    • Participate in new product development if needed.
                      

                      

                      

                      

                    • Keep abreast of any changes in policies and procedures in timely manner.
                      

                      

                      

                      

                    • Other ad-hoc tasks as assigned by the superior.
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                      • Candidates must possess at least Diploma or Bachelor Degree in Business Administration or equivalent. 
                        

                        

                        

                        

                        

                      • At least 1 – 2 years working experience in Stock Broking Dealings.
                        

                        

                        

                        

                        

                        

                      • Candidates must possess Dealer Representative License and pass the following examination of SIDC Board:
                        •    Module 6 – Stock Market and Securities Law 
                        •    Module 7 – Financial Statement Analysis and Asset Valuation 
                        

                        

                        

                        

                        

                        

                        

                      • Proficient in Bahasa Malaysia / English / Mandarin.
                        

                        

                        

                        

                        

                        

                        

                        

                      • Patient and possess excellent communication and problem-solving skills.
                        

                        

                        

                        

                        

                        

                        

                        

                        

                      • Good knowledge of MS Office and Excel.
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                          The incumbent will work directly with team lead, Application Maintenance in development team. Analyse the business requirements, translate into development tasks. The incumbent will also support the ongoing production system, identify the root cause and provide solution.

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                            • To assist application support team on production issues and to provide insights
                                

                              

                              

                              

                              

                              

                              

                              

                              

                              

                            • Responsible in delivering development work with quality within timeline
                              

                              

                              

                              

                                

                              

                              

                              

                              

                              

                            • Responsible on deployment and troubleshoot 

                              

                              

                              

                              

                              

                              

                              

                              

                              

                              

                              

                              

                              

                              

                            • Responsible in knowledge transfer to application support team whenever a new module or enhancement rollout
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                              • Strong with Java/J2EE, PHP.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                              • Familiar in HTML, CSS, Bootstraps, JavaScript, jQuery, OO/MVC frameworks, microservices, distributed message-based applications, multi-threaded applications, sockets programming (TCP & UDP).
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                              • Design, code and unit test the applications and frameworks.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                              • Proper experience with web development process, from A to Z.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Experience in version control such as GIT.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Good & comfortable in Linux Server, Application Server & Web Server.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Knowledge of developing & consuming API such REST is required.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Have knowledge in SQL using MySQL or PostgreSQL database.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Additional Advantage: Familiarity with Spring Framework, Sails Framework, Laravel Framework.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Document applications for technical white papers, user guides and operations guide.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Bachelor’s degree in Computer Science, Computer Engineering, and/or equivalent professional experience.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Excellence verbal and written communication skills.
                                

                                

                                

                                

                                  

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Minimum with 3 years or above of relevant work experience.
                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                                

                              • Experienced in stock broking industry would be an advantage. 
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                                • Able to work in shift basis.
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                                • General: HTML5, Web Designs, JavaScript, jQuery, CSS3, Bootstraps, Git, Restful, SQL
                                    

                                  

                                  

                                    

                                  

                                  

                                  

                                  

                                  

                                  

                                • Frontend:  Nodejs, PHP, Sails Framework, Laravel Framework
                                    

                                  

                                  

                                    

                                  

                                  

                                  

                                  

                                  

                                  

                                • Java: OOPS, J2EE, Servlet Programming, JDBC, log4j, HTTP, JMX, Maven tool   
                                    

                                  

                                  

                                    

                                  

                                  

                                  

                                  

                                  

                                  

                                • Linux OS:  Basic shell script programming, Cronjobs, Linux commands, Proficient in Linux system configurations
                                    

                                  

                                  

                                    

                                  

                                  

                                  

                                  

                                  

                                  

                                • Application Server/WebServer: Apache HTTP Server, Apache Tomcat Server, Nginx, HAProxy

                                  

                                  

                                    

                                  

                                  

                                  

                                  

                                  

                                  

                                • Database:  Basic concept of Schema design, Procedures, Functions, Schedulers/Events
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                                  The Marketing Executive is responsible to ensure quick reach out to customer on any marketing activities such as affiliate marketing, event, campaigns or promotions maintained in the marketing calendar. An executive is responsible in particular running affiliate marketing campaigns, executing strategy and actioning insight. 

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                                    • To coordinate and assist in marketing communication efforts that include campaigns, product launches, promotional events, road shows and other marketing related efforts. 
                                        

                                        

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                    • To monitor the results of each effort and ensure it is kept within budget and maximum ROI is achieved.
                                        

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Develop content and analyse campaign activity to ensure affiliates in delivering the best ROI.
                                        

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Work with loyalty partners and affiliate partners to hit the account opening KPI and to boost trading.
                                        

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Work closely with internal team members to execute marketing activities on identified opportunities with the aim to contribute positively to the company KPIs / KGIs.
                                      

                                      

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Create and develop ways and content to communicate company message to clients.
                                        

                                      

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • To keep abreast of the latest advertising and promotion trends, digital innovations and other communication channels. Insights should be presented to and propose appropriately for further enhancement of advertising and promotions efforts.
                                        

                                      

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Liaise and communicate with internal and external parties. 
                                        

                                      

                                      

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • To undertake any other related tasks as may be determined from time to time by the immediate supervisor. 
                                        

                                      

                                      

                                      

                                      

                                      

                                      

                                        

                                      

                                      

                                      

                                      

                                      

                                    • Handle the administration work for the marketing team from RINGI forms, follow up on vendor payments, manual data patching (liaison with the IT team), etc. 

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                      

                                    • Attend to customer general queries related to 365 online betting Trade, new products and promotions.
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                                      • Candidates must possess Bachelor’s Degree in Business (Major in Marketing)
                                          

                                        

                                        

                                        

                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Good knowledge of MS Office, Excel & PowerPoint / Presentation tool
                                          

                                        

                                        

                                        

                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Excellent communication and presentation skills
                                          

                                        

                                        

                                        

                                        

                                          

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Language Proficiency (Written and spoken)
                                        •    English
                                        •    Malay and Chinese (optional)
                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                        

                                      • Candidates preferably possess e-commerce or start up business experience, affiliate marketing experience or internship in related field (not mandatory)
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